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2007 CTAM TeleSeminar

Hot Ideas to Keep Your Customers Cool

March 15, 2007
TeleSeminar to be followed immediately by the Presidents' Reception

Location: Executive Court Inn & Conference Center
13500 South Willow Street
Manchester, New Hampshire 03103
877-627-2525

Registration: 2:30p – 3:00p
Tele-seminar: 3:00p – 3:45p
Local Panel: 3:45p – 4:30p
Presidents’ Reception: 4:30p – 6:00p

Local Panelists:
Moderator: Bruce Leichtman - President and Principal Analyst - Leichtman Research Group, Inc.
Jodi Gallant – Director of Marketing - Metrocast
Fred Pappalardo – VP/GM - Central Maine & New Hampshire – Time Warner Cable New England Division
Karen Hartzell - VP of Customer Care – Comcast North-Central Division
Lisa Gauvin - VP Contact Center Operations Strategy & Planning - Cox Communications

This event features a panel of experts who will share examples of how marketing can work with other departments to improve the customer experience.

In its 12th year, the TeleSeminar is available at multiple CTAM chapter locations and provides members with a local opportunity for “face-to-face” learning. The TeleSeminar has grown to be one of the largest conferences CTAM produces, and attracts more than 1,000 participants per year.

Click here to register for the TeleSeminar.

Speakers:

	Victor Cruz VP of Special Markets Time Warner Cable of New York & New Jersey		Amalia O'Sullivan VP of Product Operations Cablevision System Corp
	Mike Rahimi SVP, Marketing & Consumer Services Mediacom Communications Corporation		Debbie Siek VP, Customer Care Cox Communications, Inc.

Moderator:

Brad Samuels
EVP Affiliate Sales & Marketing
TV One

CTAM of New England